Securities Commission

Money Transmissions Act: # 507

Division of Banking & Securities

Uniform Money Services Act # 10083

For Alaska Residents Only:

If your issue is unresolved by Intuit Payments, Inc. at 1-800-446-8848, please submit formal complaints with the State of Alaska, Division of Banking & Securities.  

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf   

Submit formal complaint form with supporting documents: 

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.

Securities Department

Transmitters of Money Act: # MT-0925961

Securities Department

Money Services Act: # 43377

California Department of Financial Protection and Innovation (CA DFPI)

Money Transmission Act: # 2486

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation (CA DFPI) at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the California Department of Financial Protection and Innovation (CA DFPI), Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

Right to Refund

You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Intuit Payments Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.

If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.

If you want a refund, you must mail or deliver your written request to Intuit Payments Inc. at 2700 Coast Avenue, Mountain View, CA 94043. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to section 2102 of the California Financial Code.

Division of Banking

Money Transmitters Act: #500209

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT, You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY, ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, CO 80202

email: DORA_BankingWebsite@state.co.us

website: https://dora.colorado.gov/about-dora

Securities Department

Money Transmission Act: # MT-1098819

Department of Financial and Professional Regulation

Money Transmitters Act: # MT.0000263

For consumer complaints, please contact:

Illinois Department of Financial and Professional Regulation

Division of Financial Institutions

320 W. Washington

Springfield, IL 62786

Toll-Free Number: 1-888-473-4858

RIGHT TO REFUND. You are entitled to a refund of the money to be transmitted if Intuit Payments Inc. does not forward the money received from you within 3 business days of the date of its receipt. If you want a refund, you must mail or deliver your written request to Intuit Payments Inc., 2700 Coast Avenue, Mountain View, CA 94043 or by calling the Customer Service Center at 1-888-536-4801.

Office of Financial Institutions

Sale of Checks and Money Transmitters Act: # 1098819-825650

Division of Banks

Check Seller License: #CS1098819

Commissioner of Financial Regulation

Money Transmitters Act: # 1098819

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Intuit Payments Inc. (NMLS ID: 1098819) at 1100 North Eutaw Street, Suite 61, Baltimore, Maryland 21201, phone 1-888-784-0136.

Department of Commerce, Division of Financial Examinations

Money Transmitters Act: #MN-MT-1098819

For unresolved complaints, contact the Minnesota Department of Commerce at:

85 7th Place East, Suite 280

Saint Paul, MN 55101.

(651) 539-1600

Email: consumer.protection@state.mn.us

Minnesota residents: Consumer Fraud Warning: Consumers are warned that fraud can and does occur. Please call Intuit Payments Inc. at 1-888-536-4801 to report fraud or if you suspect fraud.

Banking Department

Money Transmitter Law: # 19088-MT

Department of Financial Institutions

Uniform Money Services Act: License on File

Department of Financial Services

Money Transmitters Act: # MT 104990

If you have a complaint, first contact Intuit Payments, Inc., at 1-800-446-8848. If you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to: New York State Department of Financial Services, Consumer Assistance Unit, 1 State Street, New York, NY 10004 or to the Department of Financial Services, Consumer Assistance Unit, 1 Commerce Plaza, Albany, NY 12257. https://www.dfs.ny.gov/complaint

Office of the Commissioner of Banks

Money Transmitters Act: # 158842

Money Services Division

Anti-Money Laundering Act: # License on File

If you have a complaint, first contact Intuit Payments, Inc., at 1-800-446-8848. If you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to: South Carolina Money Services Division,1000 Assembly Street, Columbia SC 29201, 1-803-734-1221, https://tinyurl.com/SCMSB.

Division of Banking

Money Transmitters Act: # MT .2080

South Dakota customers can contact the division with questions or complaints about the licensee's money transmission services.

South Dakota Division of Banking (605) 773-3421

Department of Banking

Money Services Business Law: # 3093

If you have a complaint, first contact the support team division of Intuit Payments, Inc., at 1-800-446-8848. If you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to: 

Texas Department of Banking

Non-Depository Supervision Division

2601 North Lamar Boulevard

Austin, Texas 78705

1-877-276-5554 (toll free)

https://www.dob.texas.gov/money-services-businesses/how-file-complaint